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RRG TERMS AND CONDITIONS
These Terms and Conditions (“Terms”) describe the
rights and responsibilities of you and us in relation to your purchase of a
vehicle.
If you are purchasing as a
consumer and the terms of the Consumer Contracts Regulations 2013 apply to your
purchase, you will have the right to cancel this contract within 14 days
subject to the terms listed in section 8.
Nothing in these terms and conditions will reduce your statutory rights
relating to faulty and misdescribed goods provided. If you have any doubts
about your statutory rights, please contact your local Trading Standards
Department or Citizens Advice Bureau.
This order and any allowance in respect of a used
motor vehicle offered in part exchange by you is subject to acceptance by us.
1. VEHICLE CONDITION
1a. The motor vehicle is sold as roadworthy,
or subject to any defects notified by us to you and accepted by you, at the
date of delivery and if any fault occurs you have the right to rely on your
statutory rights. If you have any doubts about your statutory rights under the
Consumer Rights Act 2015 otherwise, please contact your local Trading Standards
Department or Citizens Advice Bureau.
1b. All RRG used cars may have had multiple
drivers, which is why we take great care in their preparation. Please do not
sign any order or agreement if you are not 100% satisfied with the vehicle’s
condition or history.
1c. Trade2U cars are not prepared to the same
level as an approved vehicle. They will, however, come with at least six months
remaining on the M.O.T certificate (minimum) and 3 months warranty unless
otherwise stated. It should be noted that the warranty will only cover
basic non-wear and tear, and non-serviceable items. All vehicles will
benefit from a completed safety check. No other preparations are carried
out as standard.
2. NEW VEHICLES
If the goods to be supplied by us are new, the
following provisions shall have effect:
2a. We undertake to ensure that the
pre-delivery work (factory fitted) specified by the Manufacturer or Importer is
carried out, and we will use our best endeavours to obtain for you, from the
Manufacturer or Importer, the benefit of any warranty or guarantee given by
them to us. These warranties or guarantees are in addition to and not in
replacement of any warranties or guarantees given to you by us.
2b. No allowance can be made for any part of
the standard equipment supplied with the motor vehicle which you do not wish to
take.
2c. If, after the date of this order and
before delivery of the goods to you, the Manufacturer’s or Importer’s
recommended price for any of the goods is changed, we shall give notice to you
and:
i. If the Manufacturer’s or Importer’s recommended
price for the goods is increased you will be notified of the amount of the increase,
we intend to pass on to you. You have the right to cancel the contract within
14 days of receipt of this notification. If you do not cancel the contract the
increase in price shall be added to and become part of the contract price.
ii. If the recommended price is reduced, you will
be notified of the amount of the reduction we intend to pass on to you. If the
amount passed on to you is not the same as the reduction of the recommended
price you have the right to cancel the contract within 14 days of the receipt
of this notification. If you do not cancel the contract the reduced price will
be the contract price.
iii. If you cancel the contract because of a price
change notified by us to you, any deposit which you have paid to us will be
returned to you.
3. ACCESSORIES
3a. Any accessories fitted or supplied by us
(dealer fitted) will be entitled to the benefit of any warranty given by the
manufacturer of those accessories.
4. PART EXCHANGE
4a. When we accept a used motor vehicle as
part payment you agree that you are the legal owner, and no outstanding credit
is owed on it. If there is an outstanding credit the amount of money, we give
you will be reduced by the equivalent of the amount of the outstanding credit. If any outstanding credit is only identified after the
sale, you will remain liable to repay that outstanding credit to us and cover
any loss we incur in recovering and/or dealing with such undeclared credit.
4b. Our acceptance of your offer in relation
to the part payment is only valid if your used motor vehicle is delivered in
the same condition as when we examined it.
4c. You must deliver your used motor vehicle
to us on or before the day you collect your goods from us. From the day you
deliver it to us, we are the legal owners.
4d. We will write to you and tell you that
your goods are ready for collection. You must deliver your used motor vehicle
to us within 14 days.
4e. We will inspect the vehicle before
handover. If the condition, mileage, or other valuation parameters of the
vehicle are not as described when the original valuation was given, we will
have the right to adjust the value of the vehicle. If this results in a deficit
of the amount due to us for your new vehicle, you will be required to make up
the shortfall before your new vehicle is handed over to you. We will discuss
available options, which may include payment by debit or credit card, or adding
the shortfall to your finance (if applicable). If you choose to add any
financial shortfall to a finance agreement, the modified finance agreement may
not be reaccepted immediately and could require further underwriting. This
could result in a delay in taking delivery of your purchased vehicle and could
incur additional delivery charges if our representative has to return to
deliver on an alternative date.
4f. If your vehicle is due to be delivered
more than 30 days after the original contract date, we reserve the right to
reassess the value of the part exchange vehicle.
If conditions 8 a) to e) are not met, we may
not accept your used motor vehicle and you will pay the full price for your goods.
4g. If you arrange for a finance company to
purchase the goods from us, and if you have offered and we have accepted your
used motor vehicle as part-payment, we shall tell the finance company how much
money has been agreed by us to be deducted from the price of the purchased
goods for the used vehicle and what deposit you have paid to us.
5. FAILURE TO MAKE PAYMENT
5a. If you fail to take and pay for the goods
within 21 days of notification that the goods are available for delivery, we
may treat the contract as cancelled and keep any deposit paid by you.
5b. The goods shall remain our property until
the price has been paid in full. Where payment is made by cheque the goods will
remain our property until the cheque has cleared. The proceeds of any goods
re-sold by you before the cheque having been cleared are to be held by you in
trust for us. The risk in the goods passes to you when you take delivery.
6. DELIVERY
6a. We will try to ensure the goods (“goods”
in these Terms and Conditions are defined as our sales to you) are delivered by
the estimated date provided (if any) but cannot guarantee the delivery
date. Except, where a delay is caused by circumstances beyond our
control, you will be entitled to cancel the contract and receive repayment of
your deposit if delivery has not taken place within 30 days of the estimated
delivery provided. Where delay is caused by circumstances beyond our control,
we will not be liable for any damages related to the delay. In such
circumstances, we will contact you to agree to an alternative date for
delivery, or you may cancel the contract, in which case any deposit paid by you
shall be returned in full.
6b. If the Manufacturer of the goods
described in the contract stops making goods of that type, we may (whether the
estimated delivery date has arrived or not) give you written notice to cancel
the contract. Any deposit you have paid to us will be returned to you in
full.
6c. If you wish to have your vehicle
delivered, there may be an associated cost. Delivery charges will be
detailed on the order form unless they cannot be calculated in advance.
If they are not detailed, you will be advised of such a cost in advance of
delivery, once they can be calculated. Any delivery charge must be paid
upfront before delivery.
7. BUYING WITH FINANCE
7a. You must be over 18 to apply for finance,
and acceptance is subject to status. In some circumstances, a guarantee may be
needed.
7b. After we have received all the necessary
documentation to complete your finance application and paid out your credit
agreement, a contract will be formed between you, us, and our finance partner
for the finance and use of your new vehicle.
7c.If you
have chosen to fund your vehicle purchase via one of our finance partners, and
your vehicle arrives outside of the original period of acceptance (maximum 90
days), we may be required to repropose you for finance.
If the terms of the original finance product
have changed since the date of first proposal, the original quote may no longer
be valid, and you will have the right to cancel the contract if the new terms
are not acceptable.
8. CANCELLATION CHARGES
Cancellation Charges General
8a. Once you
have placed a deposit with us, we will regard a signed Order Form and any
deposit given, as your clear intention to purchase, thereby establishing a
binding contract between us. If you choose not to proceed, we will be
entitled to deduct any reasonable costs
incurred as a consequence of your cancellation, from the deposit, the balance
of which will be returned via the same payment method used by you to pay us.
This amount may be up to 100% of the deposit.
Cancellation Charges- Distance Sales Only
If the Distance Selling elements of The
Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013 apply to your sale, the following cancellation clause applies:-
8b. If you order your vehicle and enter into
a contract with us without visiting our showroom, and you are not buying the
car in the course of your trade or business or on finance, the following
cancellation clause applies:
You may cancel your order at any point up to
delivery and you have 14 days from the day on which you collect or take
delivery of your vehicle to cancel your purchase. To exercise your right to cancel, you must
inform us of your decision to cancel this contract by a clear statement sent by
post or email to RRG Group Ltd, 173 Cross Lane, Salford Quays, M5 4AP, or in an
email t
o customercare@rrg-group.com, to reach
us by 5 pm on the 14th day following delivery. We will then contact you
to organise the return of the vehicle for a refund.
If required, you can request a template
cancellation notice from us, but it is not obligatory to use this specific
template.
We will make reimbursement without undue delay, and
no later than 14 days after the day we receive back from you the vehicle and
all documents which were supplied including, but not limited to, service
histories and the V5 documentation. We will make reimbursement using the same
means of payment as you used for the initial transaction (unless we agree
otherwise between us).
We reserve the
right to register the vehicle with the DVLA on expiry of your 14-day
cancellation period. We will reimburse all payments due (subject to any
relevant deductions as noted below) within 14 days of the vehicle and all
supplied documents being returned,
i. You must return the vehicle to us at your own
expense, or alternatively, you can opt to pay us to collect the vehicle from
you.
ii. Although you are entitled to test drive the
vehicle on delivery if the vehicle loses any value as a result of handling by
you which is not necessary to establish the nature, characteristics, and
functioning of the vehicle (for example, if you damage it or run up excessive
mileage), we will be entitled to deduct the reduction in value from any
reimbursement.
iii. If you have part-exchanged your old vehicle,
we will either return it or repay to you the value we assigned to the vehicle
as part of your purchase (our option), less any payments we have had to make to
clear any outstanding finance.
This may
include handing back any part exchange vehicle if still available and/or
seeking payment from you to cover any negative equity.
We cannot accept a return of the car if it has been
significantly damaged, or in any way modified, or altered from the condition it
was delivered in. If you do change your
mind, you cannot use the car once you have notified us, other than to drive the
car back to us - but you must still tax and insure the vehicle until it is
returned to us.
You will also remain liable for any fines, charges,
penalties incurred up to the point that it has been accepted back to our
premises.
An excess mileage charge of £1 per mile for any mileage over 50 miles in
those 14 days will apply.
In addition,
we will also be entitled to make a deduction for any minor damage or excess
wear. We will not treat, as excess mileage, any miles driven to return the
vehicle directly to us, from where it was delivered.
This cancellation (change of mind) clause does not
affect any separate rights given to you in The Consumer Rights Act 2015 or the
Sale of Goods Act 1979 (as amended).
9. VEHICLE TAX
9a.
Please note that if the total “on the road” price for the vehicle you are
purchasing has a
list price of over £40,000 then an additional rate of
road tax will be payable for a 5-year period (from the second time the vehicle
is taxed). The 5-year period will start after the end of the first
licence. This is when the vehicle is re-license or declared as not being
used
on the
road (SORN). You are expected to familiarise yourself with the tax
requirements for the vehicle you are purchasing prior to purchase. For
more information, please visit
www.gov.uk/vehicle-tax-rate-tables.
PLEASE
NOTE that the List Price governs the VED, NOT any discounted priced you might
pay.
10. CORRESPONDANCE
10a. Any correspondence to you will be sent
by normal post rather than registered delivery, to the address you have given
overleaf.
11. OBLIGATIONS
11a. Should either you or we, not strictly
enforce any obligation under this agreement at any time, this will not prevent
that obligation being enforceable at a later date.
12. COMPLAINTS AND DISPUTE RESOLUTION
12a. We pride ourselves on providing
excellent customer service. However, we accept that there are times when we get
it wrong and that you need to bring these issues to our attention. We will try
to resolve any issues that are raised quickly. Contact details for all
our centres can be found on our website. You can also submit your concerns via
our online form which can be found at
https://www.rrg-group.com/about-us/customer-care-enquiry
12b. Whilst we always aim to help customers
wherever possible, if you remain dissatisfied with the outcome and explanation
we have provided, we recommend you contact The Motor Ombudsman. The Motor
Ombudsman is the automotive dispute resolution body. Fully impartial, it is the
first ombudsman to be focused solely on the automotive sector and
self-regulates the UK’s motor industry through its comprehensive Chartered
Trading Standards Institute (CTSI)-approved Codes of Practice. You can contact
them via https://www.themotorombudsman.org or on their advice line 0345 241
3008* (option 1). Their decision will be legally binding on both The RRG Group
and you, as the consumer.
You can also find information about referring a
complaint to the Financial Ombudsman Service (FOS) at
financial-ombudsman.org.uk
12c. Alternatively, you can use the EU’s
online dispute resolution platform to make a complaint and have it resolved by
an independent dispute resolution body.
13. CODES OF CONDUCT
13a. All of our centres are regulated by the
Motor Ombudsman, and we adhere to the necessary codes of conduct. We also have
an arrangement with Trading Standards – known as Primary Authority. Salford
Council is our Primary Authority and any complaint which is referred to trading
standards (in any location) will be referred to them.
13b. Whilst we always aim to help customers
wherever possible, if you remain dissatisfied with the outcome and explanation
we have provided, we recommend you contact The Motor Ombudsman. The Motor
Ombudsman is the automotive dispute resolution body. You can contact them via
https://www.themotorombudsman.org or on their advice line 0345 241 3008. Their
decision will be legally binding on both The RRG group and you, as the
consumer.
14. PRIVACY POLICY
14a. Our full GDPR privacy policy can be viewed at https://www.rrg-group.com/site/privacy
COMPLAINTS AND DISPUTE RESOLUTION
We pride ourselves on providing excellent customer service.
However, we accept that there are times when we get it wrong and that you need
to bring these issues to our attention. We will try to resolve any issues that
are raised quickly.
At each of our centres, we have a General Manager who has
responsibility for resolving issues.
Contact details for all our centres can be found on the Our Locations page.
You
can also submit your concerns via our online form here
Whilst we always aim to help customers wherever possible, if you
remain dissatisfied with the outcome and explanation we have provided, we would
recommend you contact The Motor Ombudsman. The Motor Ombudsman is the
automotive dispute resolution body. Fully-impartial, it is the first ombudsman
to be focused solely on the automotive sector, and self-regulates the UK’s
motor industry through its comprehensive Chartered Trading Standards Institute
(CTSI)-approved Codes of Practice. You can contact them via https://www.themotorombudsman.org
or on their advice line 0345 241 3008* (option 1). Their decision will be
legally binding on both The RRG Group and you, as the consumer.
You can also find information about referring a complaint to the
Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk
Alternatively, you can use the EU’s online dispute resolution
platform to make a complaint and have it resolved by an independent dispute
resolution body. Please click on this link for further information:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
CODES OF CONDUCT
All of our centres are regulated by the Motor Ombudsman and we
adhere to the necessary codes of conduct. We also have an arrangement with
Trading Standards – known as Primary Authority. Salford Council are our Primary
Authority and any complaint which is referred to trading standards (in any
location) will be referred to them.
Whilst we always aim to help customers wherever possible, if you
remain dissatisfied with the outcome and explanation we have provided, we would
recommend you contact The Motor Ombudsman. The Motor Ombudsman is the
automotive dispute resolution body. You can contact them via
https://www.themotorombudsman.org or on their advice line 0345 241 3008. Their
decision will be legally binding on both The RRG group and you, as the
consumer.