Whether you’ve got a question or some helpful feedback, we’re all ears and would welcome your comments. If you do have a question, we will endeavor to get back to you as soon as possible
YOUR RIGHT TO CANCEL
If you have paid for your car in full:
If you change your mind about an order for a vehicle that you have placed online, you can cancel your order at any time before delivery. Please notify us of your decision by sending a clear written statement of your intent to email@example.com. Our RRG DIRECT Team will then liaise with you and process your cancellation with the relevant RRG centre.
You may also cancel your order up to 14 days after delivery. However, please note the following important information:
- You must return the vehicle to us at your own expense, or alternatively you can opt to pay us to collect the vehicle from you.
- Although you are entitled to test drive the vehicle on delivery, if the vehicle loses any value as a result of handling by you which is not necessary to establish the nature, characteristics and functioning of the vehicle (for example, if you damage it or run up excessive mileage), we will be entitled to deduct the reduction in value from any reimbursement.
- If you have part-exchanged your old vehicle, we will repay to you the value we assigned to the vehicle as part of your purchase, less any payments we have had to make to clear any outstanding finance.
- If you originally chose to have the vehicle delivered to you, rather than to collect it from us, we will not reimburse any delivery costs.
If you wish to cancel after delivery, please notify us of your decision by sending a clear statement of your intent to firstname.lastname@example.org. Our RRG DIRECT Team will then liaise with you and process your cancellation with the relevant RRG centre. We will reimburse all payments due (subject to any relevant deductions as noted above) within 14 days of the vehicle being returned, using the same means of payment as you used for the initial transaction (unless we agree otherwise between us).
If you have purchased your car on finance via a PCP or Hire Purchase agreement:
If you have funded the vehicle via a finance agreement with one of our chosen finance partners, we will liaise with our partner to unwind your finance agreement should you wish to cancel your purchase and finance contract. We must receive notification of your desire to cancel your purchase and your finance agreement within 14 days of finance activation. Please note that you will be liable for any cancellation charges incurred as a result of unwinding the agreement.