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Whether you’ve got a question or some helpful feedback, we’re all ears and would welcome your comments. If you do have a question, we will endeavor to get back to you as soon as possible
Our commitment to our drivers extends far beyond the showroom floor. If you are experiencing—or anticipate experiencing—financial difficulties that may affect your ability to maintain your monthly car finance or lease payments, we are here to support you with practical, compassionate guidance.
If your financial circumstances have changed, the most crucial step is to take action early. Ignoring a missed payment can impact your credit rating, but communicating your situation opens up proactive solutions.
While RRG Group helps arrange your vehicle funding, your finance agreement is held directly with the lender (such as Toyota Financial Services, Kia Finance, or one of our other panel lenders). Every lender has a dedicated, specialist Financial Hardship Team trained to assist customers in your exact situation.
If you are unsure who your finance provider is, or if you want to explore option variations—such as safely downsizing your vehicle to lower your monthly exposure—our onsite Transaction Managers across Greater Manchester, Lancashire, and West Yorkshire are ready to help clarify your options in total confidence.
Financial circumstances can change, but you can count on the organisations below to help you find a way forward
If you are dealing with wider debt or budget pressures, we highly recommend seeking free, confidential, and independent advice from qualified organizations. These services can help you assess your overall financial health and provide step-by-step guidance on managing living costs:
You might be able to get your payments reduced or paused. Contact the lender (the company who you applied for finance with) and they can confirm what support options are available to you. They should also give you the time needed to consider your options and enlist further guidance.
The organisations linked above can help you if you need free and confidential advice with regards to managing your finances. Additionally, we can help direct you and help with any questions you may have.