Customer Care
We pride ourselves on providing excellent customer service. However, we accept that there are times when we get it wrong and that you need to bring these issues to our attention. We will try to resolve any issues that are raised quickly.
At each of our centres, we have a General Manager who has responsibility for resolving issues.
Contact details for all our centres can be found on the centres page
Whilst we always aim to help customers wherever possible, if you remain dissatisfied with the outcome and explanation we have provided, we would recommend you contact The Motor Ombudsman.The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. You can contact them via https://www.themotorombudsman.org or on their advice line 0345 241 3008* (option 1);. Their decision will be legally binding on both The RRG Group and you, as the consumer.
You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk
RRG Group are part of the
Primary Authority Partnership who are in consultation with the Trading
Standards Authority. Salford Council are our Primary Authority – Any
complaint which is referred to trading standards (elating to any RRG Location)
will be referred to our Primary Authority.