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Servicing FAQ's

All our after sales departments are staffed by highly experienced, highly knowledgeable professionals and they are always on hand to answer any questions or queries that you may have – no matter how simple they may seem to you! You can also see our most commonly asked questions around servicing along with the answers below.

What makes of car do you service?

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We service and MOT any make or model of vehicle, we also offer service plans for all makes and models, where you can pay for your future services by interest free direct debits

What if additional work is needed on my vehicle?

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The service advisor will contact you to discuss any additional work needed and the costs, we will not carry out any work without your authority to do so. You will also receive a video from the technician

Do I need to bring my car to you for warranty?

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Your vehicle needs to have the correct servicing specified by the manufacturer. Although you do not have to bring it to us as long as the correct level of servicing and parts are used, we would recommend doing so as we have manufacturer trained technicians, genuine parts and the latest diagnostic equipment to care for your car. Not forgetting that a manufacturer stamp in your service book may help the resale value of your car

What transport options do you have?

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We offer a range of options for your convenience, including priority waiting appointments, collection and delivery and courtesy cars

How do I know when my car needs servicing?

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Generally service scheduling is every 10,000 or 12,000 miles or 12 months – these can vary by manufacturer. To get an accurate date, email or call your nearest RRG Centre and they will be able to give you the correct info.

Do I have to have an MOT?

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Yes – once your car reaches 3 years old, you will need an MOT every year. RRG currently have some fabulous MOT deals click here to book online.

Why are there different prices for different services?

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​Prices of servicing depend on which make and model of car you have and which service you need. Again our experienced staff can give you more accurate information, email or call your nearest RRG Centre and they will be able to give you the correct info.

If I go to a main dealer will I pay more than an Independent garage?

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NO! At RRG we regularly check our prices against the competitors and we know that we are highly competitive. We also know it’s not just our prices that won’t be beaten, it’s also our service and quality that is unbeatable. It’s no coincidence that we are No 1 in the country for Complete Customer Satisfaction.

'How to guides'

Seeing is believing – sometimes it’s just easier to show you – see below for some explanations of some common questions, demonstrated in our ‘How To’ guides!

Questions?

Then ask away – that’s what we are here for! Simply ask us a question and we’ll get back to you as soon as possible. (Your question will be kept for our FAQs so you could be helping someone else out too!)