27 July 2022
Lexus centres have again been named the best for after sales service in Auto Express’s Driver Power survey of Britain’s franchised dealerships.
Lexus achieved the highest overall rating in the “service” category of the survey, based on the opinions and real-world experiences of the thousands of UK motorists.
With consistently high scores for facilities, the courtesy of staff and the quality of communications and workmanship, the brand gained a 93.05 per cent result. This in turn helped secure it second place overall in the Best Car Dealers ranking, repeating its 2021 success. Lexus has never ranked lower than second in the survey in the past six years, its record including a run of four consecutive top placings.
Reporting the results, Auto Express said: “Lexus’s service centres shone brightest of all. Owners love the facilities and are treated courteously by staff, who are also great communicators and can be proud of their workmanship.” It highlighted the fact that “incredibly” only 2.9 per cent of owners said they had had an after sales-related complaint.
Chris Hayes, Director of Lexus in the UK, commented: ““Delivering the best possible customer service is absolutely central to our Lexus principles. It’s thanks to the commitment and hard work invested by the amazing team in our network that we continue to improve and maintain our leading status.”