The RRG Group are one of the UK’s largest car dealer groups representing 8 automotive brands across 25 locations in the North and have been in business for over 48 years.
The RRG Misson explains the company's ethos of exceeding expectations with Joint Managing Director Tony Cliff emphasising "“Our aim is to be the best at what we do. ... We believe in Complete Customer Satisfaction and it’s what we endeavour to offer day after day.”.
We are so confident that we exceed customer expectations that we are happy to use an independent review service to contact our customers for their feedback on the service they received from all our centres.
JudgeService helps car buyers find good car dealers. At heart we are a research company whose mission is to help dealers improve their customer experience. That means that the reviews the dealers customers create can in turn help consumers make great choices.
‘Ichiban’ is the Japanese word borrowed from ‘Okyakusama Ichiban’ which means ‘Customer First’, with ‘Ichiban’ meaning ‘first’ or ‘number one’. Since the beginning of the TME’s annual Ichiban Awards in 2007, Customer Satisfaction performance of the Toyota retailers has improved by some 24% points in Sales and 17% points in After Sales.
Peter Smith commented, "Complete Customer Satisfaction drives everything that we do at RRG, it is our first priority, so being recognised and awarded for this is the ultimate accolade; we are all exceptionally proud."
Local Peugeot Dealership, RRG Oldham, has been named one of the best in the UK, after being presented with the prestigious Guild of Gold Lion Award.
This award from Peugeot recognises excellent customer service and sales performance, and outstanding customer feedback.
Jonathon Taylor, dealer principle from RRG, said: “To be recognised with a Guild of Gold Lion Award, proves we are doing something right as a Dealership. At RRG we are 100 per cent committed to customer care and we’ll be doing our very best to maintain our high standards.”
After being open for less than 4 years, our Kia dealership in Bury has been awarded the coveted title of 'Dealer of the Year for Sales Excellence.' The award which was presented at the national Kia conference recognised excellence in customer service provided by the dealership,
Sales Manager, Gareth Mawdsley commented "We couldn't be prouder of our staff! What an achievement, here's to winning many more awards in the future!"