You don’t get to 50 years in business without consistently offering first class, award winning service, and that’s exactly what we do!
We have extensive experience across our 7 franchises and 20 locations and we have been recognised and rewarded many times by our manufacturer partners. We are also proud to be able to sell multiple award winning models, themselves being recognised by many recognised associations such as Which, What Car and JD Power.
The RRG Mission explains the company's ethos of exceeding expectations with Joint Managing Director Tony Cliff emphasising “Our aim is to be the best at what we do. ... We believe in Complete Customer Satisfaction and it’s what we endeavour to offer day after day.”
We are dedicated to what we do, and our CORE VALUES reflect this ethos:
Don’t take our word for it, find out for yourself at RRG.
We were in the top 2 positions for BEST CDA (Customer Drive Area). Macclesfield and Salford (Manchester South Central) came first and Stockport and Altrincham (South Manchester) came second.
We were then up for the BEST GROUP award. We were up against Currie Motors who are based in London......
........and we WON!!
Incredible result for the group. The improvements we've shown in the last 12 months at all centres helped us gain this very prestigious award.
Skoda Rochdale Retailer of the Year Awards
In the first full year of trading, RRG Skoda Rochdale was awarded Most Improved Retailer at Skoda's Retailers of the Year Awards in 2014.
The Kingsway dealership folowed this up by picking up the Retailer of the Year Title in 2015 and 3rd place in the Retailer of The Year awards in 2016 along with the Service and Parts title.
Toyota’s ‘Ichiban’ European Customer Satisfaction Award winners
‘Ichiban’ is the Japanese word borrowed from ‘Okyakusama Ichiban’ which means ‘Customer First’, with ‘Ichiban’ meaning ‘first’ or ‘number one’. Since the beginning of the TME’s annual Ichiban Awards in 2007, Customer Satisfaction performance of the Toyota retailers has improved by some 24% points in Sales and 17% points in After Sales.
Peter Smith commented, "Complete Customer Satisfaction drives everything that we do at RRG, it is our first priority, so being recognised and awarded for this is the ultimate accolade; we are all exceptionally proud."
RRG Toyota Altrincham, RRG Toyota Rochdale and RRG Toyota Stockport are all previous winners.
RRG Macclesfield Toyota scoop ‘Customer’ Award at Toyota’s National awards ceremony.
Toyota has rewarded its best-performing centres nationwide in its annual BRIT Awards, and RRG Toyota Macclesfield are celebrating taking one of the coveted titles. The ‘Customer’ award recognises that the Centre is officially the Best Centre in the Network for Customer Satisfaction, an incredible achievement for the whole team at the Hibel Road Dealership.
BRIT stands for Best Retailer in Town, reflecting Toyota President Akio Toyoda’s aspiration for retailers to focus on the importance of delivering the best service at a local level and recognises excellence in all areas of work across the retail network.RRG’s Bolton centre was also acknowledged, taking Runner Up in the Finance Retention Award, another accolade that demonstrates the Group’s consistent focus on customer satisfaction and retention
Local Peugeot Dealership, RRG Oldham, has been named one of the best in the UK, after being presented with the prestigious Guild of Gold Lion Award.
This award from Peugeot recognises excellent customer service and sales performance, and outstanding customer feedback.
Jonathon Taylor, dealer principle from RRG, said: “To be recognised with a Guild of Gold Lion Award, proves we are doing something right as a Dealership. At RRG we are 100 per cent committed to customer care and we’ll be doing our very best to maintain our high standards.”
After being open for less than 4 years, our Kia dealership in Bury has been awarded the coveted title of 'Dealer of the Year for Sales Excellence.' The award which was presented at the national Kia conference recognised excellence in customer service provided by the dealership,
Sales Manager, Gareth Mawdsley commented "We couldn't be prouder of our staff! What an achievement, here's to winning many more awards in the future!"