21 January 2022
Lexus has received the What Car? Reliability Award for a third year in succession, acknowledging its continued success in the magazine’s annual Reliability Survey.
The results of the 2021 survey of more than 16,000 UK drivers produced an overall rating of 98.7 per cent for Lexus, with What Car? reporting that, in the few instances where problems with a Lexus car occurred, most were resolved free of charge.
Steve Huntingford, What Car? Editor, remarked on Lexus’s history of success in the award: “If you’re a gambler after a safe bet, putting your money on Lexus finishing first in the annual What Car? Reliability Survey is about as good as it gets. The luxury brand not only topped the table in 2021, but has done so on four previous occasions and has never finished lower than second. If iron-clad reliability is your top concern, look no further.”
The quality and reliability of Lexus cars underpin the brand’s unmatched Lexus Relax warranty scheme. Owners of any Lexus vehicle – new or used – will automatically benefit from one-year/10,000-mile warranty cover when they have it serviced at an authorised Lexus centre, up to a limit of the car reaching 10 years in age, or 100,000 miles driven.
Chris Hayes, Director of Lexus, commented: “This award reaffirms our reputation for building exceptionally reliable cars and, true to our customer-first approach, dealing with any issues that do arise promptly and fairly. While we have a great track record, we do not take this status for granted: we have a constant focus on improving quality and ensuring that every new vehicle we deliver will provide year after year of reliable performance.”