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Mar 17 2026
Kia UK is celebrating exceptional customer experience achievements across its nationwide dealer network, as Reputation confirms a record number of high‑performing retailers in its latest annual assessment.
For 2026, 14 Kia dealerships achieved Reputation Scores above 900, placing them among the highest‑rated automotive retailers in the UK. A further 110 Kia dealers including RRG Kia Bury scored above 800, meaning well over half of the entire Kia UK network has been formally recognised for excellence in customer service, review sentiment, social engagement, business listing accuracy, and more.
Reputation determines its 900 Award honourees by reviewing the Reputation Scores of every business location on its platform. Those that are honoured will have achieved a score of 900 or higher due to their focus on high customer satisfaction throughout the past year.
These results build on Kia UK’s strong performance highlighted in previous years, including its recognition as the top UK car brand in Reputation’s 2022 Automotive Reputation Report.
Kristi Melani, Chief Marketing Officer at Reputation, said: “Exceptional customer experience doesn't happen by accident – it’s a choice. Each Kia dealerships listed has shown a relentless commitment to their reputation, placing them among an elite group of leaders who prioritise the customer voice above all else. They aren't just hitting targets; they're building lasting relationships.”
Paul Philpott, President and CEO of Kia UK, commented:“Customer experience is at the heart of our business, and these latest Reputation results demonstrate the commitment and professionalism of our dealer partners nationwide. Achieving such a high volume of 900‑ and 800‑plus scores is a remarkable accomplishment and reflects the consistent, people‑focused service our customers value.
“The strength of our dealer partnerships is built on our mutual goal to provide the very best customer service. Our dealerships make the most of our state-of-the-art Kia Academy training facility in Derby, where customer service training is a core part of learning, and we invest in customer retention through quarterly offers with the aim to genuinely offer the trio of great products, prices and service.”
The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length, along with brand reach and health, social engagement, business listing accuracy and search impressions.
Kia UK continues to work closely with Reputation to support dealer partners in enhancing customer interactions, strengthening online presence, and driving continuous improvement across the network.
