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OMODA&JAECOO is marking two years since entering the UK automotive market by strengthening its already comprehensive vehicle warranty programme, giving customers even greater reassurance and confidence throughout their ownership journey.
The enhanced warranty reflects feedback from customers and retailers, as well as the brand’s commitment to continually improving the ownership experience. Since arriving in the UK, OMODA&JAECOO has continued to invest in its growing presence, expanding its retailer network, developing its aftersales infrastructure and building a strong foundation for long-term customer support.
Now with a growing UK customer base and a 5.7% market share at the time of writing, the dual-brand house has been able to use real-world ownership data and customer feedback to identify areas where its warranty proposition could be further improved.
More components covered for longer
As part of the latest changes, OMODA&JAECOO UK has significantly increased the number of vehicle components covered for the full seven years or 100,000 miles.
A wide range of important components that were previously covered for three years or 40,000 miles will now benefit from the full vehicle warranty. These include the A/C compressor, alternator, brake calipers, catalytic converter, infotainment unit, exhaust system, fuel injectors, fuel pump, oil pump, shock absorbers, starter motor, track rod ends, water pump, wheel bearings and window regulators.
The warranty period for all bushes and rubber components has also been extended from three years/40,000 miles to seven years/60,000 miles, while ball joints receive the same increased seven-year/60,000-mile coverage.
The changes provide customers with additional peace of mind, while helping to reduce potential long-term ownership costs and reinforcing the brand’s confidence in the quality and reliability of its vehicles.
Warranty improvements applied retrospectively
The enhanced warranty comes into effect immediately and, importantly, will also be applied retrospectively to every OMODA and JAECOO vehicle sold in the UK since the brands launched.
Existing customers do not need to take any action to benefit from the improvements, with the updated terms being applied automatically. This means customers who purchased an OMODA or JAECOO during the brand’s first two years in the UK will also benefit from the extended component coverage.
The move underlines OMODA&JAECOO’s focus on supporting customers throughout the ownership lifecycle, rather than simply at the point of purchase. It also demonstrates the brand’s willingness to listen to customer feedback and evolve its offering as its UK presence continues to grow.
Victor Zhang, Managing Director of OMODA&JAECOO UK, said: “The UK is one of the most competitive automotive markets in the world, and from day one we've been committed to listening to our customers and continually improving the ownership journey. After two years of learning from our growing customer base and retailer network, we've reviewed our warranty offering and made it even stronger.
“By extending cover on a wider range of components – and applying those changes to every OMODA and JAECOO we've sold in the UK – we're demonstrating our long-term commitment to our customers while reinforcing our confidence in the quality, engineering and reliability of our vehicles.”
Continued growth in the UK
The warranty enhancements come as OMODA&JAECOO continues to expand its UK presence. The brands now have a retailer network of more than 140 dealerships nationwide, giving customers across the country greater access to the growing range of OMODA and JAECOO models.
With an expanding line-up that includes petrol, hybrid and electric options, alongside continued investment in customer service and aftersales support, OMODA&JAECOO is building on its strong first two years in the UK.
The strengthened seven-year warranty provides another important part of that proposition, giving both new and existing customers additional confidence in their vehicle and the support available throughout their ownership.