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Whether you’ve got a question or some helpful feedback, we’re all ears and would welcome your comments. If you do have a question, we will endeavor to get back to you as soon as possible
You simply exchange all, or part of your mobility allowance to lease the vehicle of your choice. You choose the vehicle you want at a price that works for you, and payments are deducted from your allowance every four weeks, then paid directly to us by the Department for Work and Pensions (DWP) or Veterans UK.
Our standard lease is over three years, or five years if you are leasing a WAV.
We take care of all the below running costs, so all you need to do is add fuel and go:
Before you lease a vehicle through the Motability Scheme, you’ll need to make sure that you’re happy with the Scheme’s terms and conditions and understand how the vehicle can be used .
1. Choose your vehicle
When choosing a new vehicle, there is a lot to consider, including cost, suitability and fuel consumption. To make it easier to find a vehicle that meets your needs, please speak to any of our trained specialists who will ‘best match’ your specific requirements to the new car you deserve.
2. Search for the right Manufacturer
Once you’ve worked out what’s important to you in a vehicle, the next step is to visit a dealer. With 21 dealerships in The RRG Group offering Motability cars from 8 Manufacturers we are bound to have one perfect for you. You can discuss your preferred options with a fully trained Motability specialist at any of the sites and arrange a test drive. We will also discuss whether optional extras or adaptations might help make driving easier or more comfortable.
3. Order your vehicle
Once you have decided which vehicle is right for you, your Motability specialist will complete your order with you using our simple online system. We will then send you an acceptance letter containing your Personal Identification Number (keep this safe as you need it to collect your vehicle). Before making your final decision it’s worth discussing with us the expected delivery time for your new car as this can vary from model to model. It could take a few weeks, but please stay in touch with your dealer in case there are delays.
You can apply to join the Motability Scheme if you receive one of these disability allowances:
You need to have at least 12 months left on your allowance when you apply. If you have less, you'll need to wait until your allowance provider renews your allowance.
If you're 65 or over, you can apply as long as you already receive one of the above allowances and it has at least 12 months left.
You cannot apply to join the Scheme if you receive a lower rate or component of mobility allowance, or Attendance Allowance.
Changes to mileage
From 1 July 2026, when you order a new vehicle on the Motability Scheme the standard mileage included will be reduced.
We’ve made this change as part of wider steps to manage rising costs, including tax changes from the UK Government.
Orders placed on or after 1 July 2026 will include:
If you already have a lease, nothing changes right now.
Mileage is one of the biggest factors in the cost of running the Scheme.
When we know how many miles a vehicle will travel, we can plan costs more accurately.
Our aim is to:
If you need to drive more than the allowance, you can pay for extra mileage.
For orders placed on or after 1 July 2026, excess mileage will be charged at:
This cost covers the:
We know that every customer's circumstances are different. For many customers, the standard mileage allowance should provide enough flexibility for everyday journeys. But we also know that some customers need to travel much further because of healthcare, education or employment.