RRG TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) describe the rights and responsibilities of you and us in relation to your purchase of a vehicle. If you are purchasing as a consumer and the terms of the Consumer Contracts Regulations 2013 apply to your purchase, you will have the right to cancel this contract within 14 days subject to the terms listed in section 8. Nothing in these terms and conditions will reduce your statutory rights relating to faulty and misdescribed goods provided. If you have any doubts about your statutory rights, please contact your local Trading Standards Department or Citizens Advice Bureau.

This order and any allowance in respect of a used motor vehicle offered in part exchange by you is subject to acceptance by us.

1. VEHICLE CONDITION

1a. The motor vehicle is sold as roadworthy, or subject to any defects notified by us to you and accepted by you, at the date of delivery and if any fault occurs you have the right to rely on your statutory rights. If you have any doubts about your statutory rights under the Consumer Rights Act 2015 otherwise, please contact your local Trading Standards Department or Citizens Advice Bureau.

1b. All RRG used cars may have had multiple drivers, which is why we take great care in their preparation. Please do not sign any order or agreement if you are not 100% satisfied with the vehicle’s condition or history.

1c. Trade2U cars are not prepared to the same level as an approved vehicle. They will, however, come with at least six months remaining on the M.O.T certificate (minimum) and 3 months warranty unless otherwise stated. It should be noted that the warranty will only cover basic non-wear and tear, and non-serviceable items. All vehicles will benefit from a completed safety check. No other preparations are carried out as standard.

2. NEW VEHICLES

If the goods to be supplied by us are new, the following provisions shall have effect:

2a. We undertake to ensure that the pre-delivery work (factory fitted) specified by the Manufacturer or Importer is carried out, and we will use our best endeavours to obtain for you, from the Manufacturer or Importer, the benefit of any warranty or guarantee given by them to us. These warranties or guarantees are in addition to and not in replacement of any warranties or guarantees given to you by us.

2b. No allowance can be made for any part of the standard equipment supplied with the motor vehicle which you do not wish to take.

2c. If, after the date of this order and before delivery of the goods to you, the Manufacturer’s or Importer’s recommended price for any of the goods is changed, we shall give notice to you and:

i. If the Manufacturer’s or Importer’s recommended price for the goods is increased you will be notified of the amount of the increase, we intend to pass on to you. You have the right to cancel the contract within 14 days of receipt of this notification. If you do not cancel the contract the increase in price shall be added to and become part of the contract price.

ii. If the recommended price is reduced, you will be notified of the amount of the reduction we intend to pass on to you. If the amount passed on to you is not the same as the reduction of the recommended price you have the right to cancel the contract within 14 days of the receipt of this notification. If you do not cancel the contract the reduced price will be the contract price.

iii. If you cancel the contract because of a price change notified by us to you, any deposit which you have paid to us will be returned to you.

3. ACCESSORIES

3a. Any accessories fitted or supplied by us (dealer fitted) will be entitled to the benefit of any warranty given by the manufacturer of those accessories.


4. PART EXCHANGE

4a. When we accept a used motor vehicle as part payment you agree that you are the legal owner, and no outstanding credit is owed on it. If there is an outstanding credit the amount of money, we give you will be reduced by the equivalent of the amount of the outstanding credit. If any outstanding credit is only identified after the sale, you will remain liable to repay that outstanding credit to us and cover any loss we incur in recovering and/or dealing with such undeclared credit.

4b. Our acceptance of your offer in relation to the part payment is only valid if your used motor vehicle is delivered in the same condition as when we examined it.

4c. You must deliver your used motor vehicle to us on or before the day you collect your goods from us. From the day you deliver it to us, we are the legal owners.

4d. We will write to you and tell you that your goods are ready for collection. You must deliver your used motor vehicle to us within 14 days.

4e. We will inspect the vehicle before handover. If the condition, mileage, or other valuation parameters of the vehicle are not as described when the original valuation was given, we will have the right to adjust the value of the vehicle. If this results in a deficit of the amount due to us for your new vehicle, you will be required to make up the shortfall before your new vehicle is handed over to you. We will discuss available options, which may include payment by debit or credit card, or adding the shortfall to your finance (if applicable). If you choose to add any financial shortfall to a finance agreement, the modified finance agreement may not be reaccepted immediately and could require further underwriting. This could result in a delay in taking delivery of your purchased vehicle and could incur additional delivery charges if our representative has to return to deliver on an alternative date.

4f. If your vehicle is due to be delivered more than 30 days after the original contract date, we reserve the right to reassess the value of the part exchange vehicle. If conditions 8 a) to e) are not met, we may not accept your used motor vehicle and you will pay the full price for your goods.

4g. If you arrange for a finance company to purchase the goods from us, and if you have offered and we have accepted your used motor vehicle as part-payment, we shall tell the finance company how much money has been agreed by us to be deducted from the price of the purchased goods for the used vehicle and what deposit you have paid to us.

5. FAILURE TO MAKE PAYMENT

5a. If you fail to take and pay for the goods within 21 days of notification that the goods are available for delivery, we may treat the contract as cancelled and keep any deposit paid by you.

5b. The goods shall remain our property until the price has been paid in full. Where payment is made by cheque the goods will remain our property until the cheque has cleared. The proceeds of any goods re-sold by you before the cheque having been cleared are to be held by you in trust for us. The risk in the goods passes to you when you take delivery.

6. DELIVERY

6a. We will try to ensure the goods (“goods” in these Terms and Conditions are defined as our sales to you) are delivered by the estimated date provided (if any) but cannot guarantee the delivery date. Except, where a delay is caused by circumstances beyond our control, you will be entitled to cancel the contract and receive repayment of your deposit if delivery has not taken place within 30 days of the estimated delivery provided. Where delay is caused by circumstances beyond our control, we will not be liable for any damages related to the delay. In such circumstances, we will contact you to agree to an alternative date for delivery, or you may cancel the contract, in which case any deposit paid by you shall be returned in full.

6b. If the Manufacturer of the goods described in the contract stops making goods of that type, we may (whether the estimated delivery date has arrived or not) give you written notice to cancel the contract. Any deposit you have paid to us will be returned to you in full.

6c. If you wish to have your vehicle delivered, there may be an associated cost. Delivery charges will be detailed on the order form unless they cannot be calculated in advance. If they are not detailed, you will be advised of such a cost in advance of delivery, once they can be calculated. Any delivery charge must be paid upfront before delivery.


7. BUYING WITH FINANCE

7a. You must be over 18 to apply for finance, and acceptance is subject to status. In some circumstances, a guarantee may be needed.

7b. After we have received all the necessary documentation to complete your finance application and paid out your credit agreement, a contract will be formed between you, us, and our finance partner for the finance and use of your new vehicle.

7c.If you have chosen to fund your vehicle purchase via one of our finance partners, and your vehicle arrives outside of the original period of acceptance (maximum 90 days), we may be required to repropose you for finance. If the terms of the original finance product have changed since the date of first proposal, the original quote may no longer be valid, and you will have the right to cancel the contract if the new terms are not acceptable.

8. CANCELLATION CHARGES

Cancellation Charges General

8a. Once you have placed a deposit with us, we will regard a signed Order Form and any deposit given, as your clear intention to purchase, thereby establishing a binding contract between us. If you choose not to proceed, we will be entitled to deduct any reasonable costs incurred as a consequence of your cancellation, from the deposit, the balance of which will be returned via the same payment method used by you to pay us. This amount may be up to 100% of the deposit.

Cancellation Charges- Distance Sales Only

If the Distance Selling elements of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to your sale, the following cancellation clause applies:-

8b. If you order your vehicle and enter into a contract with us without visiting our showroom, and you are not buying the car in the course of your trade or business or on finance, the following cancellation clause applies:

You may cancel your order at any point up to delivery and you have 14 days from the day on which you collect or take delivery of your vehicle to cancel your purchase. To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by post or email to RRG Group Ltd, 173 Cross Lane, Salford Quays, M5 4AP, or in an email t o customercare@rrg-group.com, to reach us by 5 pm on the 14th day following delivery. We will then contact you to organise the return of the vehicle for a refund. If required, you can request a template cancellation notice from us, but it is not obligatory to use this specific template.

We will make reimbursement without undue delay, and no later than 14 days after the day we receive back from you the vehicle and all documents which were supplied including, but not limited to, service histories and the V5 documentation. We will make reimbursement using the same means of payment as you used for the initial transaction (unless we agree otherwise between us). We reserve the right to register the vehicle with the DVLA on expiry of your 14-day cancellation period. We will reimburse all payments due (subject to any relevant deductions as noted below) within 14 days of the vehicle and all supplied documents being returned,

i. You must return the vehicle to us at your own expense, or alternatively, you can opt to pay us to collect the vehicle from you.

ii. Although you are entitled to test drive the vehicle on delivery if the vehicle loses any value as a result of handling by you which is not necessary to establish the nature, characteristics, and functioning of the vehicle (for example, if you damage it or run up excessive mileage), we will be entitled to deduct the reduction in value from any reimbursement.

iii. If you have part-exchanged your old vehicle, we will either return it or repay to you the value we assigned to the vehicle as part of your purchase (our option), less any payments we have had to make to clear any outstanding finance. This may include handing back any part exchange vehicle if still available and/or seeking payment from you to cover any negative equity.

We cannot accept a return of the car if it has been significantly damaged, or in any way modified, or altered from the condition it was delivered in. If you do change your mind, you cannot use the car once you have notified us, other than to drive the car back to us - but you must still tax and insure the vehicle until it is returned to us.

You will also remain liable for any fines, charges, penalties incurred up to the point that it has been accepted back to our premises. An excess mileage charge of £1 per mile for any mileage over 50 miles in those 14 days will apply. In addition, we will also be entitled to make a deduction for any minor damage or excess wear. We will not treat, as excess mileage, any miles driven to return the vehicle directly to us, from where it was delivered.

This cancellation (change of mind) clause does not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended).

9. VEHICLE TAX

9a. Please note that if the total “on the road” price for the vehicle you are purchasing has a list price of over £40,000 then an additional rate of road tax will be payable for a 5-year period (from the second time the vehicle is taxed). The 5-year period will start after the end of the first licence. This is when the vehicle is re-license or declared as not being used on the road (SORN). You are expected to familiarise yourself with the tax requirements for the vehicle you are purchasing prior to purchase. For more information, please visit www.gov.uk/vehicle-tax-rate-tables.

PLEASE NOTE that the List Price governs the VED, NOT any discounted priced you might pay.

10. CORRESPONDANCE

10a. Any correspondence to you will be sent by normal post rather than registered delivery, to the address you have given overleaf.

11. OBLIGATIONS

11a. Should either you or we, not strictly enforce any obligation under this agreement at any time, this will not prevent that obligation being enforceable at a later date.

12. COMPLAINTS AND DISPUTE RESOLUTION

12a. We pride ourselves on providing excellent customer service. However, we accept that there are times when we get it wrong and that you need to bring these issues to our attention. We will try to resolve any issues that are raised quickly. Contact details for all our centres can be found on our website. You can also submit your concerns via our online form which can be found at https://www.rrg-group.com/about-us/customer-care-enquiry

12b. Whilst we always aim to help customers wherever possible, if you remain dissatisfied with the outcome and explanation we have provided, we recommend you contact The Motor Ombudsman. The Motor Ombudsman is the automotive dispute resolution body. Fully impartial, it is the first ombudsman to be focused solely on the automotive sector and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. You can contact them via https://www.themotorombudsman.org or on their advice line 0345 241 3008* (option 1). Their decision will be legally binding on both The RRG Group and you, as the consumer.

You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

12c. Alternatively, you can use the EU’s online dispute resolution platform to make a complaint and have it resolved by an independent dispute resolution body.

13. CODES OF CONDUCT

13a. All of our centres are regulated by the Motor Ombudsman, and we adhere to the necessary codes of conduct. We also have an arrangement with Trading Standards – known as Primary Authority. Salford Council is our Primary Authority and any complaint which is referred to trading standards (in any location) will be referred to them.

13b. Whilst we always aim to help customers wherever possible, if you remain dissatisfied with the outcome and explanation we have provided, we recommend you contact The Motor Ombudsman. The Motor Ombudsman is the automotive dispute resolution body. You can contact them via https://www.themotorombudsman.org or on their advice line 0345 241 3008. Their decision will be legally binding on both The RRG group and you, as the consumer.

14. PRIVACY POLICY

14a. Our full GDPR privacy policy can be viewed at https://www.rrg-group.com/site/privacy

COMPLAINTS AND DISPUTE RESOLUTION

We pride ourselves on providing excellent customer service. However, we accept that there are times when we get it wrong and that you need to bring these issues to our attention. We will try to resolve any issues that are raised quickly.

At each of our centres, we have a General Manager who has responsibility for resolving issues.

Contact details for all our centres can be found on the Our Locations page.

You can also submit your concerns via our online form here

Whilst we always aim to help customers wherever possible, if you remain dissatisfied with the outcome and explanation we have provided, we would recommend you contact The Motor Ombudsman. The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. You can contact them via https://www.themotorombudsman.org or on their advice line 0345 241 3008* (option 1). Their decision will be legally binding on both The RRG Group and you, as the consumer.

You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

Alternatively, you can use the EU’s online dispute resolution platform to make a complaint and have it resolved by an independent dispute resolution body. Please click on this link for further information:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

CODES OF CONDUCT

All of our centres are regulated by the Motor Ombudsman and we adhere to the necessary codes of conduct. We also have an arrangement with Trading Standards – known as Primary Authority. Salford Council are our Primary Authority and any complaint which is referred to trading standards (in any location) will be referred to them.

Whilst we always aim to help customers wherever possible, if you remain dissatisfied with the outcome and explanation we have provided, we would recommend you contact The Motor Ombudsman. The Motor Ombudsman is the automotive dispute resolution body. You can contact them via https://www.themotorombudsman.org or on their advice line 0345 241 3008. Their decision will be legally binding on both The RRG group and you, as the consumer.