We pride ourselves on providing excellent customer service. However, we accept that there are times when we get it wrong and that you need to bring these issues to our attention. We will try to resolve any issues that are raised quickly.
At each of our centres, we have a General Manager who has responsibility for resolving issues at a local level.
Contact details for all our centres can be found on the centres page
If you are not satisfied with the resolution proposed by our General Manager, then please contact our head office either by telephone, email or letter. The contact details are as follows:
Ann Johnson - Customer Relations
RRG Group Limited
173 Cross Lane
e-mail: [email protected]
Telephone: 0161 451 0433
Whilst we always aim to help customers wherever possible, if you remain dissatisfied with the outcome and explanation we have provided, we would recommend you contact The Motor Ombudsman.The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. You can contact them via https://www.themotorombudsman.org or on their advice line 0345 241 3008* (option 1);. Their decision will be legally binding on both The RRG Group and you, as the consumer.
You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk