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Whether you’ve got a question or some helpful feedback, we’re all ears and would welcome your comments. If you do have a question, we will endeavor to get back to you as soon as possible
We built your electric car to be clean, green, efficient – and great fun to drive. Kia EV Services makes sure it stays that way.
The new technology that powers your Kia electric car needs the right skills and equipment to maintain it. Kia has them covered. Our service technicians are trained electric vehicle experts. Our workshops are equipped with the latest special tools and receive technical and safety updates. So simply plug into our dealership network for great EV service.
All Kia technicians attend vehicle-specific training sessions that keep them up to date with Kia EV technology, servicing and maintenance skills and techniques. Every Kia workshop has technicians certified to work on a hybrid and electric vehicle system.
The unique technology of an electric car requires specialist tools for its servicing and maintenance:
• The Kia Battery Balancer T200 prolongs HV battery life, cell by cell.
• The Kia Diagnostic System automatically checks vehicle systems.
Regular maintenance in line with the manufacturer's, recommended schedule is essential to keep your Kia electric car performing at its best, and safest. To be sure your Kia is fully and correctly maintained book an appointment.
Your Kia electric car, like any vehicle, still needs regular maintenance and inspections to ensure it runs efficiently and safely, for your driving pleasure and peace of mind. And for even greater peace of mind, you can choose Kia Care service plans. This covers all the service maintenance visits for your Kia EV. Ask your authorised Kia dealership for more details.
Choose the Kia Care service plans contract for:
• convenience
• fixed labour and parts costs
• no additional service invoices
• regular maintenance service reminders
The life of your Kia’s HV (high-voltage) battery depends very much on how well it is maintained. Proper care will help to extend its lifetime and optimise its performance. Essential maintenance involves replacement of the low-conductivity coolant every three years or 30,000 miles – whichever is sooner. This coolant is specially formulated to dissipate heat from the battery, in order to help it perform better and last longer. Replacement according to the maintenance schedule will help prolong the life of your Kia's high-voltage battery.
Tyres play a vital part in driving safety in any type of vehicle, as they are the the only part of the vehicle that has contact with the road. Grip, steering, cornering, braking and accelerating all rely on well-performing tyres in good condition. Because the weight of the battery might affect your tyres’ longevity, it is especially important to keep them regularly checked and well maintained.
Charging the battery of your Kia electric car is simple. All you need is a charger and a connecting cable. If you have a mobile phone or electric toothbrush, you’re already doing something very similar.
How long charging takes varies, depending on the vehicle’s on-board charger (OBC), the charging cable, the charger and the power supply.
The OBC dictates your choice of cable and charger. There is a choice of one- or three-phase systems and chargers (three-phase systems generally charge faster). Your home power supply – whether it is one- or three-phase and how many kilowatts – is the final factor that affects the charging time.
Just like other electric devices, most Kia EV drivers charge their car at home. With a convenient wall box charger installed, the battery can be charged overnight so it‘s ready and waiting for you to drive off with full power in the morning. We have partnered with Pod Point and bp pulse for the installation of a home charge point.
KiaCharge gives you access to most public charge points in the UK and Europe. With the KiaCharge card and app, you can easily find the charging station you need, plan a route and pay. KiaCharge keeps it all in one place.
A Mode 3 charging cable provides the fastest-possible (AC) charging at both public- and home-charging points. At smart charging points, it also enables you to see the battery’s charging status. The cable automatically locks to the car and the charging point.