“Left Sixth-Form, University or are you looking for your next challenge? Ready to join the largest car company in the world?”

Toyota Trainee Customer Consultant - Toyota Denton

Does this sound like you? We are looking for ambitious individuals with:

  • Excellent communication skills – listening is as important as talking in our industry.
  • Curiosity – a desire to learn about our customers, our products and our new technologies.
  • Confidence – a personality that will welcome and engage our customers.
  • An eye for detail – to capture information accurately, follow processes and deliver an excellent customer experience.
  • Energy – to motivate yourself, enthuse others and achieve performance targets.
  • Why not use your engaging personality to inspire and excite customers and start an exciting career with us.

As one of the leading Toyota Centres in the UK we are passionate about ensuring our customers are always put first every day, everywhere.

The Trainee Customer Consultant Programme offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of Britain's brightest young talent, as well as the chance to "earn while you learn". Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation.

Whilst working for RRG Toyota Denton the programme is delivered through the Toyota Academy, our outstanding learning & development organisation – the Programme targets and develops high calibre people like you, who may have recently completed their education and are seeking the first rung of the ladder in a professional automotive career. As an Trainee Customer Consultant you will be part of a new Toyota initiative which fast tracks you through the 12-week programme and onto the Academy’s development path, leading to a full industry-recognised accreditation and potentially into management.

You will earn as you learn, because from Day 1 you will receive £20,000 – £30,000 OTE annual salary. Additionally, as soon as you graduate from the programme you are rewarded immediately with a competitive benefits package and performance related bonuses.

To apply you must have:

  • A full UK driving licence.
  • Eligibility to work in the UK.
  • At least 2 A Levels or equivalent qualification
  • IT skills, (MS Word, PowerPoint and Excel).
  • GCSE Maths and English.

Toyota prides itself on putting customers first and having the best team to support this, so why not join us?

Main duties include:

  • The Toyota Academy programme you are enrolled on is unique for your role. Participate fully in all scheduled activities including the sessions at the Toyota Factory in Burnaston, Derby.
  • Keep all your learning logs up to date and ensure that you are prepared for your learning reviews with your manager and mentor.
  • Assist with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and social media queries.
  • Welcome and greet customers to your Centre and ensure their experience is second to none.
  • Qualify the desires and wishes of the customer and guide them in the right direction identifying their needs and interests.
  • Assist the customer with understanding our unique in car technology and how to get the best performance from our Hybrid products. Be familiar and comfortable with the Hybrid Hero area in the showroom.
  • Work with and assist other members of the team, including the Host to ensure all visitors to the showroom have an excellent experience and feel welcome.

Get involved with all activities that raise the profile of our Centre, such as those in the community promoting the Toyota brand and attracting new customers.

Person Specification:

This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication.

The role involves determining a customer's needs and being able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers to Toyota and also with your colleagues.

Essential Criteria:

  • A full UK driving licence.
  • Eligibility to work in the UK.
  • At least 2 A Levels or equivalent qualification
  • Previous work experience
  • IT skills, (MS Word, PowerPoint and Excel).
  • GCSE Maths and English.
  • Flexible to work hours required to carry out the role effectively and travel (to the training sessions)

Remuneration package includes:

  • Contributory Pension/life assurance scheme
  • Training and on-going development
  • Company vehicle
  • Performance related bonus
  • Opportunity for career progression

Plus other excellent benefits/incentives as expected of a large organisation

Ref: TTCC/Denton

Location RRG Toyota Denton
Working Hours 44
Salary Competitive
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