RRG Customer Relationship Executive

We are looking for a customer relationship executive to facilitate our post sale customer care journey for one of our key automotive manufacturer partners. As part of this journey, you will contact our customers at regular intervals to help us retain our core customer base. In this role you will also work closely with our dealerships to carry out customer retention activity. You will also identify customers who have a higher propensity to renew, helping us achieve our OEM sales targets. You will deal directly with our customers by phone and email. To be successful as a customer relationship executive, you should demonstrate high levels of customer service, have excellent customer relationship skills, and a passion for sales. We are also looking for numerical aptitude. Full brand and product training will be provided.

Customer Care Executive Responsibilities:

  • Communicate with customers by phone and email.
  • Conduct CSI (customer satisfaction) survey calls post sale.
  • Call customers during the post-sale lifecycle at regular intervals.
  • Facilitate group wide retention strategies based on our OEM sales targets.
  • Develop retention strategies based on customer and OEM feedback.
  • Negotiate with customers to renew contracts and retain business.
  • Work collaboratively with our General Managers to conduct retention activity that is bespoke to their customer base.
  • Present customer behaviour reports.
  • Build positive relationships with customers and business associates.

Customer Care Executive Requirements:

  • Automotive sales experience is ideal, otherwise experience in sales, marketing, or related field.
  • Call centre/ phone experience.
  • Excellent customer service skills.
  • Advanced communication and interpersonal skills.
  • Strong numeracy
  • Empathy and patience.
  • Advanced organisational skills.

Ref: CRE/HO

Location RRG Head Office Salford Quays
Working Hours 37.5
Salary £22,000 basic OTE £30,500
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