Toyota Relax, a ground-breaking new Toyota warranty, gives Toyota owners 12 months/10,000 miles’ cover for their vehicle each time they have it serviced at an official Toyota centre. The warranty is automatically applied and there is no extra cost to the customer.
The service-activated Toyota warranty can continue until the vehicle reaches 10 years or has covered 100,000 miles. All Toyota models qualify as long the age and mileage criteria are met, including passenger cars and light commercial vans and pick-ups.
They do not have to have been purchased from a Toyota centre – second, third and even fourth-hand vehicles traded privately or from other outlets are eligible. Adding a manufacturer warranty will also add to the appeal of a vehicle on the pre-owned market.
The protection also applies to every type of powertrain, from market-leading hybrids and conventional petrol and older diesel models..
Here, we answer key questions about the new Toyota Relax warranty programme.
From 1 June 2021, Toyota is changing its warranty programme. All new Toyota vehicles will be sold with a three-year/60,000-mile manufacturer’s warranty as standard. At the same time, Toyota Relax will be made available to all Toyota owners, when they have their vehicle serviced at an official Toyota centre.
There are no complex formalities. The Relax warranty is automatically activated on the completion of a scheduled full or interim vehicle service at an official Toyota centre. By keeping to their vehicle’s service schedule, customers can extend their Relax warranty by an extra 12 months/10,000 miles, year after year, until the 10-year/100,000-mile limit is reached.
The Relax warranty operates in the same way as the manufacturer’s warranties provided on new and approved used Toyota vehicles. Cover is automatic when the vehicle undergoes a scheduled full or interim service and effective from that date for 12 months or 10,000 miles – whichever is soonest. On vehicles that have service intervals every two years, the cover is for 24 months/20,000 miles.
There are no forms to sign to obtain the warranty cover and the customer does not have to keep or present any policy documents should they need to make a claim. The warranty status of their vehicle is recorded in the details of their vehicle held by the Toyota network and is noted on the service invoice raised by the centre.
This central record means that a vehicle’s warranty will be recognised at any official Toyota centre, should customers move or choose to have their car serviced at a different location.
Following completion of a service where their vehicle qualifies for the Relax warranty, customers will be sent a confirmation email by their centre (subject to them providing an email address for contact).
If a vehicle requires work to be done under warranty, the customer contacts their local Toyota centre in the first instance. They will be able to confirm the Relax warranty status on receiving details of the vehicle.
It’s a comprehensive programme that applies to all Toyota passenger cars, Toyota Professional light commercial vans and pick-ups and the latest Toyota GR performance models.
Likewise, there are no exclusions where powertrains are concerned, with the same level of cover provided for hybrid, plug-in hybrid and battery electric vehicles and the Mirai hydrogen fuel cell saloon, as well as for models with petrol and diesel internal combustion engines.
Eligible vehicles range from cars just completing the period of their new vehicle warranty, to high-mileage models that have passed through multiple ownerships and have no prior Toyota service history.
This new Toyota warranty covers the same parts and labour as the three-year manufacturer’s warranty provided on new Toyota vehicles and the one-year manufacturer warranty that’s standard with approved used vehicles.
It does not include wear and tear items, bodywork, paint, interior trims and maintenance parts. A vehicle health check is part of the service package, which includes all mechanical and electronic parts, which helps potential problems to be detected at an early stage. Any existing defects present at the time of service are excluded from the warranty.
Full terms and conditions can be downloaded from toyota.co.uk (near the bottom of that article).
Although the warranty cover is uniform, different types of vehicle owner will have a different customer experience:
Customers with new vehicles will have a three-year/60,000-mile manufacturer’s warranty in place, or, for Toyotas ordered prior to 1 June 2021, a five-year/100,000-mile warranty. At the final scheduled service prior to the completion of the warranty period, their vehicle will automatically benefit from the Relax 12-month/10,000-mile warranty. For vehicles with a two-year service schedule, a 24-month/20,000-mile warranty will automatically be activated. The warranty will be renewed at each successive service at an official Toyota centre, until the 10 years/100,000 miles limit is reached.
Customers with approved used vehicles purchased from the Toyota network will have a 12-month warranty with unlimited mileage, plus one year’s AA roadside assistance cover providing breakdown and recovery services at the customer’s home or roadside. At the final scheduled service prior to the end of the warranty, a 12-month/10,000-mile or 24-month/20,000-mile Relax warranty will be automatically provided for their vehicle.
Customers with used vehicles purchased outside the Toyota network enjoy the same Relax benefit. If their car is a Toyota less than five years old, its original manufacturer’s warranty will still be effective; five years on from the date of its first registration, it automatically qualifies for the Toyota Relax warranty, when serviced at a Toyota centre.
Lapsed and new customers who have previously chosen to have their vehicle serviced outside the Toyota network can also take advantage of Relax. There is no requirement for a vehicle to have a history of servicing at an official centre in order to qualify for the warranty; it will be applied from the date the vehicle is serviced at a Toyota centre, instantly increasing the value of their car.
If owners are concerned about potentially having to pay for significant repairs when bringing their vehicle to a centre for service for the first time, Toyota’s Drive Now, Pay Later scheme is available to spread costs over a suitable period of time (terms and conditions apply, see toyota.co.uk for details).
Customers who have a service plan for their vehicle face no additional costs or changes to the terms of their plan. The Relax warranty will be an additional, added-value benefit when they next have their vehicle serviced.
For customers with hybrid vehicles, the Hybrid Health Check forms part of the scheduled servicing. The Relax warranty includes cover for the hybrid battery and components for up to 10 years/100,000 miles. After this time, customers can still extend the cover for up to 15 years with a stand-alone scheduled Hybrid Health Check.
Toyota Relax acts in conjunction to the core benefits that already exist when servicing with an approved Toyota Service Centre: