27 August 2021
Lexus has retained the honour of being named the UK’s most reliable car brand in the What Car? annual Reliability Survey, reflecting its commitment to enduring quality and unbeatable customer care.
Considering the ownership experiences of more than 16,000 car drivers, the survey gives an annual snapshot of which car models experience any problems, how long it takes for those issues to be resolved and at what cost. For Lexus, rated 98.7% for reliability by Lexus owners, the What Car? survey found that, in the very few instances that a problem with a car occurred, the majority of issues were resolved free of charge.
Looking at individual models, the survey showed the Lexus NX SUV to be the highest rated hybrid, with its compact SUV stablemate the UX rated fourth most reliable hybrid. This highlights the confidence that Lexus owners can have in the self-charging hybrid technology pioneered by Lexus with the introduction of the RX400h in 2005 – the world’s first luxury hybrid.
The What Car? Survey, this year, took place against a backdrop of a surging used car market and, as Editor Steve Huntingford points out, makes the real-world results all the more important for car buyers: “Lexus leads the way for reliability. Its cars are dependable and suffer very few faults and, if they do, it provides quick, affordable repairs.
“The brand is helping car buyers embrace hybrid technology with confidence because models, such as the NX and UX, are so reliable.”
Lexus customer confidence has been further enhanced, this year, with the introduction of the Lexus Relax warranty scheme. Owners of any Lexus, whether bought new or used, can benefit from a 12-month warranty renewal with every authorised Lexus centre service, until a car is 10 years or reaches 100,000 miles, effectively giving the peace of mind of a 10-year warranty.