What to do if you have a complaint
If you have a Complaint
In the first instance, please contact the General Manager at your local dealership. All issues are taken very seriously and every effort will be taken to ensure that your problems are resolved as quickly and efficiently as possible.
| Centre | General Manager | Telephone | |
| Toyota | |||
| RRG Altrincham | Mike Hampson | 0161 635 0121 | mike.hampson@rrg-altrincham.toyota.co.uk |
| RRG Bolton | Mike Byrne | 01204 235 009 | mike.byrne@rrg-bolton.toyota.co.uk |
| RRG Bury | Andy Couser | 0161 401 0139 | andy.couser@rrg-bury.toyota.co.uk |
| RRG Denton | Frank Brown | 0161 635 0133 | frank.brown@rrg.toyota.co.uk |
| RRG Macclesfield | Nigel Clarke | 01625 300 017 | nigel.clarke@rrg.toyota.co.uk |
| RRG Rochdale | Peter Smith | 01706 313 006 | peter.smith@rrg-rochdale.toyota.co.uk |
| RRG Salford Quays | Neil Perrin | 0161 635 0143 | neil.perrin@rrg-salford-quays.toyota.co.uk |
| RRG Stockport | Dean Watson | 0161 401 0163 | dean.watson@rrg.toyota.co.uk |
| RRG Swinton | Peter Smith | 0161 635 0154 | peter.smith@rrg-swinton.toyota.co.uk |
| Peugeot | |||
| RRG Peugeot Oldham | Jonathon Taylor | 0161 401 0174 | jonathon.taylor@peugeotmail.co.uk |
| RRG Peugeot Rochdale | Jonathon Taylor | 01706 313 021 | jonathon.taylor@peugeotmail.co.uk |
| Lexus | |||
| Lexus Bolton | Mike Byrne |
0844 811 4913 | mike.byrne@rrg-bolton.toyota.co.uk |
| Lexus Manchester | Neil Perrin |
0844 811 4935 | neil.perrin@rrg-group.com |
| Lexus Stockport | Fred Goodwin |
0844 811 4954 | fred.goodwin@lexus-stockport.lexus.co.uk |
| Mazda | |||
| Mazda Manchester | Neil Perrin | 0161 635 0177 | neil.perrin@rrg-group.com |
| Mazda Rochdale | Neil Perrin | 01706 313 057 | neil.perrin@rrg-group.com |
| Mazda Stockport | Kevin Shepley | 0161 401 0185 | kevin.shepley@rrg-group.com |
| Suzuki | |||
| Suzuki Stockport | Kevin Shepley | 0161 401 0290 | kevin.shepley@rrg-group.com |
| Kia | |||
| Kia Bury | Andy Couser | 0161 635 0167 | andy.couser@rrg-group.com |
If you feel that the matter has still not been resolved to your satisfaction.
Please contact Ann Johnson, Group Executive Secretary
e-mail: complaints@rrg-group.com
Telephone: 0161 742 2403
Post: Ann Johnson, Executive Secretary, RRG Group Limited, 173 Cross Lane, Salford M5 4AP.
At RRG, complete customer satisfaction is our main priority and we will ensure that everything possible will be done to rectify any issues that you may have had at RRG.
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